Refund policy

Returns and refund policy

You have 90 days from receipt of your order to request a return.

To start a return, write to us at support@lesdormeurs.com. We will send you instructions on how and where to send your parcel. Items sent back without first requesting a return cannot be accepted.

For any questions about returns, you can contact us at any time at support@lesdormeurs.com.

100% money-back guarantee
We want you to order with complete peace of mind. If the product isn’t right for you — the comfort isn’t what you expected, or it simply isn’t for you — contact us and we will find a solution. No hassle and no awkward questions.

Damaged products or a problem with your order
Please check your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you have received the wrong product, so that we can look into the matter and resolve it as quickly as possible. In this case, return costs are borne by us in full.

Right of withdrawal (14 days)
In accordance with European Union regulations and Articles L221-18 et seq. of the French Consumer Code, you have 14 calendar days from receipt of your order to cancel or return your purchase, for any reason and without having to give a reason. The item must be in the condition in which you received it: unused and in its original packaging, together with the receipt or proof of purchase. This statutory right is in addition to our commercial 30-day returns policy, which is more favourable.

Statutory guarantees
Independently of this commercial policy, you benefit from the statutory guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code), applicable for 2 years from delivery of the goods, as well as the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). These guarantees are free of charge and are not affected by our returns conditions.